Managing Organizational Behavior for Quality & Results
(Referred Robert KREITNER - Ph.D & Angelo Kinicki)
Principle of Total Qualify Management
- Despite variations in the language and scope of TQM programs, it is possible to identify four common TQM principle.
- Do it right the first time to eliminate costly rework
- Listen to and learn from customers and employees
- Make continuous improvement an everyday matter
- Build teamwork, trust, and mutual respect.
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